Legal

Privacy policy

This policy explains how Scavenger Audio collects, uses, stores and protects personal information.

Last updated: 12 May 2026

Overview

Scavenger Audio respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, purchase our products, download software or contact us.

1. Information we collect

We may collect personal information when you purchase a product, download a demo, request support, subscribe to updates, contact us or use our website.

This information may include:

name
email address
purchase details
licence key or serial number
product used
support messages
device, browser or website usage information
payment status and transaction references

We do not intentionally collect sensitive personal information.

2. Payments

Payments are processed by Paddle.com, our online reseller and Merchant of Record.

Paddle may collect and process information needed to complete your purchase, including payment details, billing details, tax information, fraud prevention information and transaction records.

We do not directly store your full credit card details.

3. How we use information

We use personal information to:

provide downloads, licence keys and product access
process purchases and refunds
respond to support requests
manage software licensing
prevent fraud, misuse and unauthorised licence sharing
improve our website and products
send important product, licence or service updates
comply with legal and tax obligations

4. Licence and serial information

When you purchase a product, we may generate and store a licence key linked to your transaction and email address.

This helps us verify purchases, provide support, replace lost licence keys and prevent misuse.

5. Website analytics and hosting

Our website may be hosted using third-party infrastructure such as Cloudflare.

These services may process technical information such as IP address, browser type, device information, request logs and security events to deliver the website, improve performance and protect against abuse.

6. Email communications

If you contact us or purchase a product, we may email you about your purchase, licence key, support request or important product updates.

If we offer marketing emails, you will be able to unsubscribe from them.

8. International processing

Some of our service providers may process information outside Australia or your country of residence.

By using our website or products, you understand that your information may be processed in other countries where our providers operate.

9. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no online service can be guaranteed to be completely secure.

10. Data retention

We keep personal information only as long as needed for the purposes described in this policy, including product licensing, support, accounting, legal compliance and fraud prevention.

Licence and transaction records may be retained for as long as reasonably necessary to support your purchase and protect against misuse.

11. Access and correction

You may contact us to request access to, or correction of, personal information we hold about you.

Contact support@scavengeraudio.com.

12. Complaints

If you have a privacy concern, contact us first and we will try to resolve it.

If you are in Australia and are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this website.

14. Contact

For questions about this Privacy Policy, contact support@scavengeraudio.com.

Scavenger Audio is a registered Australian business name. ABN: 85 991 083 645.