Refund policy

Overview

Purchases of Scavenger Audio paid software are processed by Paddle, our Merchant of Record.

Refund requests must be made within 14 calendar days of the transaction date. This policy is intended to be read alongside Paddle’s Refund Policy and Buyer Terms.

1. 14-day refund window

You may request a refund for a Scavenger Audio purchase within 14 calendar days of the transaction date.

Scavenger Audio does not impose additional product-specific exclusions or conditions on refund requests made within this 14-day window. Refunds are processed by Paddle in accordance with Paddle’s Refund Policy and Buyer Terms.

2. How to request a refund

For purchases processed by Paddle, you can request a refund through Paddle using the “View receipt” link in your transaction confirmation email or by visiting Paddle Buyer Support.

You can also contact support@scavengeraudio.com and we can help direct your request.

3. Paddle and refunds

Paddle is the Merchant of Record for purchases made through Paddle Checkout and is responsible for processing the payment and any approved refund.

Refund requests and refunds are handled in accordance with Paddle’s Refund Policy and Paddle Buyer Terms.

4. Licence keys after refund

If a refund is issued, access to the paid product will cease and the associated licence key may be disabled.

You may continue using any free demo version if available.

5. Consumer rights

Nothing in this policy limits or excludes any mandatory rights or remedies you may have under applicable consumer protection law. If applicable law gives you greater rights than this policy, those rights will apply.

6. Contact

For refund questions, contact support@scavengeraudio.com.